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Change Management Coaching Delivery Leadership Product Management

Why “Why” Matters More Than the Plan Itself

We’ve all been there. You spend weeks meticulously crafting a detailed plan, complete with timelines, milestones, and every conceivable contingency. It’s a comprehensive document, a testament to your planning prowess. But then, reality hits. Things change. Unexpected challenges arise. And suddenly, that carefully laid-out plan feels more like a straightjacket than a guide.

This is a common pitfall. We often get so caught up in the act of planning – the spreadsheets, the Gantt charts, the endless meetings – that we lose sight of the bigger picture. We treat the plan as an end in itself, rather than a means to an end. This can lead to a rigid approach that fails to adapt to changing circumstances, rendering the plan ineffective.

But what if I told you that the most critical part of any plan isn’t the plan itself, but the ‘why’ behind it? Understanding the ‘why’ empowers you, giving you a sense of control and confidence in your planning process.

Before you dive into the nitty-gritty of timelines and deliverables, take a step back. Ask yourself:

  • Is it to inform stakeholders and enable governance, providing transparency and ensuring alignment with broader organisational objectives?
  • Is it to coordinate delivery teams, ensuring no gaps and that dependencies are managed and driving smooth execution?
  • Is it to enable a team to align and collaborate, fostering a shared understanding of goals and responsibilities?
  • Is it to help a leader and contributor achieve personal development goals, outlining clear objectives and action steps for growth?
  • Is it for a coach to provide a structured approach to achieving growth outcomes for the coachee, outlining a clear framework for development and progress tracking?
  • How will we know if we’ve achieved our goals?
  • What key metrics will we track?
  • What could go wrong?
  • How can we minimise these risks?

By clearly defining your plan’s purpose and desired outcomes, which are rooted in the ‘why ‘, you create a strong foundation for success. You’re not just creating a document; you’re setting a direction.

It’s easy to fall into the trap of treating a plan as an isolated document, a static blueprint to be followed religiously. However, effective plans are more than just a collection of tasks and deadlines. They exist within a broader context, interconnected with other crucial elements that drive outcomes. A plan should be viewed as a dynamic tool that guides actions and decisions.

Think of a plan as a single piece of a complex puzzle. It must fit seamlessly with other key pieces to create a complete picture. These interconnected elements might include:

  • Strategic Objectives: Your plan must align with your team or organisation’s overall strategic direction. Displaying when these objectives are achieved in your plan provides an easily accessible link between your actions and the overall goal.
  • Detailed plans: It is essential to communicate and coordinate areas such as delivery planning, resourcing, communications, change management, and risks. High-level plans should be created with a common language and touchpoints so that, where required, you can dive deeply into the details while also communicating the big picture.
  • Audience-specific plans: Not every audience is the same. You may need to create different versions of your plans to address specific interest groups. Ideally, these are filtered or summarised versions of your detailed plans that provide timely, accurate, and relevant information pitched to drive the appropriate level of engagement with your audience.

By considering these interconnected elements, you can create a more robust and effective plan that drives meaningful outcomes.

The best plans are flexible. They’re not rigid blueprints meant to be rigidly adhered to. Instead, they’re living documents that evolve and adapt as circumstances change.

  • Embrace the Unexpected: Things rarely go exactly as planned. Be prepared to adjust your course, pivot when needed, and learn from setbacks.
  • Encourage Feedback: Regularly seek feedback from your team and stakeholders. Are you on track? Are there any unforeseen challenges? Are there opportunities to improve the plan?
  • Use Data to Guide Decisions: Track progress, analyse data, and use insights to inform your next steps. Are you making progress towards your goals? If not, what adjustments need to be made?

It’s easy to get caught up in the planning process itself. We can spend so much time analysing and re-analysing the plan that we never actually get around to executing it. This is what I call “plan-itis”.

  • Analysis Paralysis: Spending excessive time analysing and re-analysing the plan can lead to inaction.
  • Resistance to Change: Overreliance on the original plan can make adapting to new information and changing circumstances difficult.

Ultimately, the success of any plan should be measured by its ability to deliver the desired outcomes. Remember, the plan is a tool, a guide, a framework – not an end in itself.

So, the next time you find yourself deep in the weeds of a planning exercise, take a moment to step back. Ask yourself: “Why are we doing this? What are we trying to achieve?”

By firmly considering the “why,” you’ll be better equipped to create effective plans that deliver real results.

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Agile success principles Change Management Delivery

Exploring the Benefits of a Product-Focused vs. Agile Team Approach: A Shift in Perspective

“The typical organization today has undertaken five major firmwide changes in the past three years — and nearly 75% expect to multiply the types of major change initiatives they will undertake in the next three years. Yet half of change initiatives fail, and only 34% are a clear success.”  Gartner.com

Key Differences

Benefits of Product-Focused Organisations

Product-focused organisations offer several advantages over traditional agile structures, including customer-centricity, cross-functional teams, prioritisation and focus, reduced handoffs, and empowered product ownership. These benefits significantly improve efficiency, product quality, and market responsiveness.

For instance, Schneider Electric successfully transitioned to a product-driven operating model at scale. This shift enabled them to increase the speed of their product delivery from five years to just 18 months and boosted employee engagement by eight percentage points. This example illustrates how adopting a product-focused approach can lead to faster development cycles, improved employee satisfaction, and better alignment with customer needs. Lessons from Schneider Electric’s Agile-at-Scale Transformation | BCG

Increased Customer-Centricity

Product development revolves around thoroughly understanding customer needs and desires. This ensures that the final product truly resonates with the target audience and effectively addresses their pain points.

Enhanced Cross-Functional Collaboration

Teams are composed of individuals with diverse skill sets, including design, engineering, marketing, and product management. This collaborative environment fosters a holistic understanding of the product and its lifecycle.

Improved Prioritisation and Focus

Clear product roadmaps are established, enabling teams to prioritise tasks effectively and maintain alignment with the overall product vision. This reduces wasted effort and ensures everyone is working towards a common goal.

Reduced Handoffs

Streamlined workflows minimise dependencies between different teams, leading to faster development cycles and reduced communication overhead. This efficiency gain contributes to quicker time-to-market and improved product quality.

Empowered Product Ownership

Dedicated product owners have greater autonomy and decision-making power. This allows them to be more responsive to customer feedback and market changes, leading to more successful products.

Enterprise Benefits

  • Reduced Costs: Streamlined workflows, reduced handoffs, and clear prioritisation minimise wasted effort and resources, leading to significant long-term cost savings.
  • Increased Revenue: Customer-centric products are more likely to succeed in the market, attracting and retaining customers and ultimately driving revenue growth.
  • Reduced Risk: A deep understanding of customer needs and market trends reduces the likelihood of developing products that fail to resonate with target audiences, minimising financial losses and reputational damage.

Employee Empowerment and Growth

  • Increased Employee Satisfaction: Employees feel a stronger sense of ownership and purpose when working within a product-focused organisation. They are more engaged in their work and feel their contributions directly impact the product’s success.
  • Improved Retention: A fulfilling work environment that provides opportunities for growth and development fosters employee loyalty and reduces turnover. This saves the company time and resources for recruiting and training new employees.
  • Clearer Career Paths: A product-focused structure provides employees with clear career trajectories and development opportunities, motivating them to contribute their best work and grow within the organisation.

Organisational Alignment: Defining Your Identity, Offerings, and Structure

In the journey towards adopting a product-focused approach, organisations must achieve clarity on three fundamental aspects: who they are, what they offer, and how they want to be organised. This alignment ensures that every team member works towards a common goal and that the organisation’s structure supports its strategic objectives.

Defining Your Identity

Understanding and articulating your organisation’s identity is the first step. This involves recognising your core values, mission, and vision. These elements serve as the foundation for all decisions and help create a cohesive culture. When everyone in the organisation understands and embraces these core principles, it fosters a sense of unity and purpose.

Clarifying Your Offerings

Next, it’s essential to understand what your organisation offers clearly. This means identifying your essential products or services and understanding how they meet your customers’ needs. By having a well-defined product vision, teams can align their efforts towards creating value for the customer. This clarity helps prioritise tasks and make informed decisions that drive the organisation forward.

Structuring for Success

Finally, determining how you want to be organised is critical for operational efficiency. A product-focused structure often involves cross-functional teams aligned with specific products or services. This setup encourages collaboration and reduces silos, enabling teams to work more effectively towards common goals. Empowering product owners with decision-making authority ensures that the organisation can respond swiftly to market changes and customer feedback.

The Benefits of Alignment

When an organisation is aligned on its identity, offerings, and structure, it reaps several benefits:

  • Enhanced Collaboration: Teams work together more effectively, breaking down silos and fostering a culture of cooperation.
  • Improved Focus: Clear priorities and a shared vision ensure everyone works towards the same objectives, reducing wasted effort.
  • Greater Agility: An aligned organisation can respond more quickly to market or customer needs changes, maintaining a competitive edge.
  • Increased Employee Engagement: Employees who understand the organisation’s mission and see how their work contributes to its success are more motivated and engaged.

Conclusion

Product-focused organisations offer a compelling alternative to traditional agile structures. They promote customer-centricity, streamlined workflows, and empowered product ownership. While agile methodologies remain valuable, adopting a product focus can further enhance organisational effectiveness, product success, and employee satisfaction.

If your organisation wants to improve its alignment with customer needs, increase efficiency, and empower your teams, consider transitioning to a product-focused approach. Start by defining your identity, clarifying your offerings, and structuring your teams for success. Doing so can create a strong foundation for sustainable growth and innovation.

Categories
Delivery Leadership

Aligning Value, Teaming, and Objectives for Business Success

In today’s fast-paced business environment, aligning value, teaming, and objectives is crucial for success. This alignment ensures that every team member works towards a common goal, creating value for the organisation and its customers. Let’s explore how these three elements can be harmonised to drive success.

Value: The Core of Every Initiative

Understanding the “why” behind the work is fundamental to any successful business initiative. It starts with identifying the core purpose and the desired outcomes. This involves asking critical questions such as: What are we trying to achieve? Why is this important? How will it benefit our customers and the organisation?

Once the purpose is clear, defining success becomes the next step. Success should be tangible and measurable. For instance, it could be increased customer satisfaction, higher revenue, or improved operational efficiency. These success metrics need to be clearly articulated and communicated to the team.

Establishing a system for measuring and tracking progress ensures the team stays aligned with these goals. This could involve setting key performance indicators (KPIs) and regularly reviewing them to assess whether the team is on track. Tools like dashboards and progress reports can provide real-time insights into the team’s performance against the defined success metrics.

By understanding the reason behind the work, defining what success looks like, and establishing a robust system for measurement and tracking, teams can ensure that every effort is aligned with creating value for the organisation and its customers.

Teaming: Building a Cohesive Unit

Understanding the role the team plays in delivering the desired outcome is crucial for success. Each team member brings unique skills and perspectives that contribute to achieving the project’s goals. Recognising and leveraging these strengths is essential to create a cohesive unit that works seamlessly together.

To deliver the outcome, team members must understand how their contributions fit the bigger picture. This involves clear communication of roles and responsibilities and nurturing a collaborative environment where everyone feels empowered to share their ideas and feedback. Regular team meetings and retrospectives ensure everyone is aligned and working towards the same objectives.

Collaboration is key to success. Team members should be encouraged to work together, share knowledge, and support each other in overcoming challenges. This collaborative spirit helps build trust and ensures the team can adapt and respond effectively to changing circumstances.

“I once led a pilot team to prototype Agile ways of working within a traditional organisation. Our mission was clear: demonstrate that data solutions could be delivered faster, cheaper, and with greater customer engagement. The team was deeply committed to this purpose. We openly discussed how to collaborate effectively amongst ourselves and with other stakeholders. This pilot proved so successful that it sparked the creation of numerous other Agile teams across the organisation.”

This example illustrates how a shared purpose and open communication can empower a team to achieve remarkable results and drive organisational change.

Identifying the customer and understanding their needs is another critical aspect of effective teaming. The team should clearly understand who the customer is and what they expect from the project. This involves regular interactions with the customer to gather feedback and ensure that the team’s efforts are aligned with the customer’s requirements.

Additionally, the team needs to interact and integrate with other stakeholders and departments to deliver success. This could include working closely with marketing, IT, and customer service teams to ensure that all aspects of the project are covered and that there is a unified approach to achieving the project’s goals.

By understanding the team’s role, fostering collaboration, and maintaining clear communication with the customer and other stakeholders, teams can build a cohesive unit that is well-equipped to deliver successful outcomes.

Objectives: Setting Clear and Achievable Goals

Clear and achievable objectives are the foundation of any successful project. Objectives provide direction and a sense of purpose, helping teams stay focused and motivated. In Agile, objectives are often defined as user stories or epics, which outline the desired outcomes and the steps needed to achieve them.

When setting objectives, ensure they are specific, measurable, achievable, relevant, and time-bound (SMART). This approach helps teams understand what is expected of them and how their efforts contribute to the project’s overall success. Regularly review and adjust objectives to align with the organisation’s values and the team’s capabilities.

The Synergy of Value, Teaming, and Objectives

The true power of alignment lies in the synergy between value, teaming, and objectives. When these elements are harmonised, teams can work more efficiently and effectively, delivering high-quality results that drive success. Organisations can create a continuous improvement and innovation culture by focusing on value, building strong teams, and setting clear objectives.


In conclusion, aligning values, teaming, and objectives is essential for achieving success in today’s dynamic business environment. By prioritising value, fostering effective teaming, and setting clear objectives, organisations can ensure that every effort contributes to their overall goals. This alignment drives success and creates a positive and productive work environment where teams can thrive.

Categories
Agile success principles Delivery Leadership Portfolio Management

Maximizing Delivery Success: The Power of Visibility, Proactive Dependency Management, and Strategic Roadmap Planning

In the fast-paced realm of program delivery, navigating interdependencies, anticipating upcoming challenges, and maintaining transparency across all levels of an organisation is crucial. This article explores the essential elements of effective delivery portfolio management: visibility, active dependency management, and a comprehensive upcoming roadmap, highlighting their significance in achieving success in delivering strategic outcomes.

Visibility: The Foundation of Trust and Alignment

Visibility in program and project management extends beyond tracking tasks. It involves providing clarity and transparency of program status, progress, and challenges to ensure every team member, stakeholder, and leader can access real-time information. This transparency is pivotal in nurturing trust, enabling informed decision-making, and aligning efforts towards strategic objectives. Tips to enhance visibility include:

  1. Implement Visual Management Systems: Utilise tools and platforms that offer real-time visibility into project statuses, progress, and challenges. For example, creating dashboards displaying key performance indicators (KPIs) and project milestones can assist stakeholders in staying informed and making data-driven decisions. These tools include Jira (Atlassian) and Azure DevOps (Microsoft). They are lightweight, cost-effective, and easy to scale across teams.
  2. Regular Planning Sessions and Stand-ups: Embrace agile practices such as fortnightly planning sessions and daily stand-ups to increase team transparency and alignment. This approach enables teams to align priorities and manage workloads effectively, creating a culture of openness and continuous improvement.
  3. Regular Planning Sessions and Stand-ups: Embrace working practices such as fortnightly planning sessions and daily stand-ups to increase team transparency and alignment. This approach enables teams to align priorities and manage workloads effectively. When incorporated with other practices that showcase work to obtain feedback and reflection to drive continuous improvement, teams go from being busy to delivering the right value.
  4. Mission Control Spaces: Establish dedicated visual management boards where project information is consolidated and centrally accessible. These boards provide easily understood information on progress, risks, and dependencies. Such physical or virtual boards create a single source of truth for always on project status, facilitating better decision-making and problem-solving. Examples of effective tools are Jira Align (Atlassian) and Miro.

Active Dependency Management: Navigating the Web of Interdependencies

Active dependency management involves proactively identifying, tracking, and resolving dependencies between tasks, teams, and resources to prevent bottlenecks and delays. The challenge lies in systematically identifying and resolving these interdependencies, necessitating a proactive stance to anticipate potential issues and devise mitigation strategies. Understanding each role and responsibility is crucial for effective dependency management to ensure unforeseen interdependencies do not derail projects.

  1. Map and Monitor Dependencies: Develop a systematic approach to identifying and tracking dependencies across projects. Tools like Jira Align can help visualise and manage dependencies to address potential bottlenecks proactively.
  2. Cross-Functional Collaboration: Nurture a culture of collaboration across different teams and departments. Encourage regular cross-functional meetings to discuss dependencies, share insights, and develop joint risk mitigation strategies. Approaches can also include co-creating solutions and leveraging shared resources to overcome challenges.
  3. Build an organisation around the flow of work: Organise teams into agile Tribes (programs) and Squads (teams) aligned around common objectives while minimising dependencies. This structure promotes autonomy and faster decision-making and reduces the complexity of managing interdependencies.

Upcoming Roadmap: Charting the Course Forward

An upcoming roadmap is not just a document outlining future directions; it’s a strategic tool that guides teams, clarifying priorities and expectations. It ensures that all efforts are aligned with strategic goals, facilitating a unified approach to achieving them. The roadmap serves as a beacon, guiding teams through the complexities of project delivery and ensuring that every step contributes towards the overarching objectives. Aligning the business roadmap with customer journeys and strategic initiatives is crucial for delivering value and securing a competitive advantage.

  1. Co-create roadmaps: Engage key stakeholders in the roadmap creation process to ensure strategic goals and priorities are aligned. This collaborative approach ensures that the roadmap reflects the organisation’s collective vision and objectives, enhancing buy-in and commitment.
  2. Quarterly Business Reviews (QBRs): Conduct QBR planning sessions to review progress against the roadmap, adjust priorities based on new insights, and set clear objectives for the upcoming quarter. This iterative process allows flexibility in responding to changes and ensures the roadmap remains relevant and aligned with strategic goals.
  3. OKRs and Performance Metrics: Implement Objectives and Key Results (OKRs) to link strategic goals with specific, measurable outcomes. This goal-setting framework helps track progress against the roadmap, ensuring efforts focus on achieving high-impact results.

In summary…

Visibility, active dependency management, and a well-defined forward-looking roadmap are crucial for successfully managing a delivery portfolio. These elements enhance operational efficiency and develop a culture of transparency, collaboration, and strategic alignment. By prioritising these aspects, organisations can navigate the complexities of project delivery with greater agility and predictability, ultimately driving better outcomes and value.